Shipping Information

Due to PPN (Pelan Pemulihan Negara) PHASE ONE in Klang Valley placed on 1st June 2021 (and up till further notice), we are currently facing a delay on producing frames due to restriction placed by the government not allowing non-essentials industries to run their business. All delivery and shipping might be delayed. Limited staffs are available during this PPN period and high traffic orders on delivery company have delayed the process. We are very sorry for the inconvenience caused.

Purchases made before 12pm each day will be processed for printing on the same day provided all the images uploaded fits the requirement. We will email a tracking ID to you once your item(s) has been sent out. You can use this tracking ID to check the whereabouts of your parcel.

We’d like to note that shipping duration may take longer than usual during festive seasons and/or if your parcel gets held back for customs clearance.

Once your parcel has been sent out, all the information regarding your parcel will be handled by delivery courier company.

* Please note, all international orders are subject to their respective country's customs and import duty fees. Your customs and import duty fees will be determined by the country of import upon arrival of your order based on your product value. These fees are not included in your MY SWEETPICTURES order and shipping cost. All customs and import duty fees must be paid by the parcel recipient.

How long will printing and producing the frame take?
5 business days.

How long does delivery take?
3-5 working days for delivery within Peninsular Malaysia.
5-6 working days for delivery to Sabah and Sarawak.

What if I am not available at the time of delivery?
You must ensure that you are be available to accept delivery at the Delivery Address provided on the delivery date as agreed between you and MY SWEETPICTURES. If you are not available and re-delivery is required, an email will be sent for you to arrange for re-delivery. Where re-delivery is required because you were not available at the agreed time, you consent to pay additional Delivery Fees as required by the Delivery Courier.

Please do not send your frame to PO Box.