FAQ

Frequently Asked Questions

How to order frame?
Step 1 : Select your frame options
Step 2 : Upload photo via our built in photo uploader
Step 3 : Confirm your photo and frame selection(s)
Step 4 : Place your order and make payment 
Step 5 : You will receive notification via e-mail. Kindly check your order details.
We will start producing your frame within 5 business day and will deliver directly to you. You are expected to receive your frame(s) within 7 to 8 business days.

Does the print item comes with frame?
Yes! All print products comes with frame except for PRINT PHOTOS item or any item that we mentioned "PRODUCT DOES NOT COME WITH FRAME". Please check your product details before checking-out to avoid complication. 

Do you have a physical store?
We do not have a physical store. We do have operation office for our staff to manufacture your order. However, you may contact us via e-mail at hello@mysweetpictures.com or WhatsApp us at +6013-709 5107. Our operation hours are 9am-6pm Monday - Friday.

What is your payment method?
We accept Malaysia online banking and credit card or debit card via Paypal.

Can we return the damage item caused by My Sweetpictures?
Yes, you can return the product and we will replace with a new one. For more info on refund and damaged items please refer to this page - Refund and Service Policy 

How long will I receive my frame?
To produce your frame, we will need 5 business days. Delivery time will depend on the shipping and delivery company, which will be up to another 2-4 business days.

Can I change the photo that I've upload once I made payment?
Unfortunately, you are not able change the photo once you've proceed the payment for the order. You need to make another order.

What type of file should I use to upload?
As for now, we only accept .jpg format (for images) and .pdf file (for graphics). Minimum file must be 3MB above (for 8x8 inch frame) to maximum 50MB. Please do not use file images from WhatsApp download. The bigger file is better for crisp image printing quality.

Can you do the photo manipulation on my pictures, like remove my pimples or enhance my body to look thin?
We do not offer photo manipulation prior to printing. However, before starting the printing process we will check your files in terms of image size, crop size. We will also make minor photo enhancement on the colors to meet our printing standards.